Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

With the growth of agentic artificial intelligence, hospital contact centers should no longer be an area of confusing ...

Amid a documented shortage of behavioral and mental health service providers in large urban areas, the use of VR simulations ...

The global aerospace testing market, valued at USD 5.03 billion in 2023, is forecast to grow to USD 7.67 billion by 2032, expanding at a compound annual growth rate (CAGR) of 4.8% ...

According to the most recent NCEES data, the first-time pass rate hovers around 65–70%, while repeat takers average closer to ...

As space agencies race to set foot on the Moon, Mars, and elsewhere, a not-so-glamorous problem could be the key to success: ...

Some Department of Veterans Affairs services would be halted under a government shutdown, the agency said. (G. Edward Johnson) In the event of a government shutdown, veterans’ health care won’t be ...

The Springboks on Monday called up veteran lock Lood de Jager as they prepare to face Argentina in a Rugby Championship Test at Twickenham this weekend. In a statement, SA Rugby said De Jager comes ...

NEW COMMUNICATION CENTER. YEAH, THIS IS MORE THAN JUST A CALL CENTER. THIS IS A CLASSROOM. METRO TECH STUDENTS WILL BE ABLE TO STEP INSIDE THIS SPACE AND GET REAL HANDS ON EXPERIENCE RIGHT ALONGSIDE ...

Bibek Chand is an associate professor in the Department of Political Science and International Affairs and the winner of a 2025 Teaching Excellence Award. Simulations are experiential learning tools ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get worse thanks to changes under the Big Beautiful Bill. They’re worried those ...

We are pleased to announce the availability of Dynamics 365 Contact Center in Government Community Cloud (GCC), signifying a significant advancement in the communications landscape for government ...