Catfishing is when somebody creates a fake online persona with the intention of deceiving others. This could be for a variety of reasons, such as extorting money from them, to spark up a romance, or ...

Zendesk is acquiring Forethought to bolster its agentic AI chops with specialised and self-learning AI agents capable of managing complex customer service workflows.

The AI boom is causing a semiconductor supply crunch for India's automakers, particularly affecting memory chips used in vehicles.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Plans for one of the UK's largest data centres to be built in North Lincolnshire have been approved. The artificial ...

As digital labor with specific roles, AI agents need to be managed as part and parcel of an organization’s entire workforce.

Discover how MoHRE's Tawasul system handled 60 million interactions in 2025, boosting efficiency and customer satisfaction through AI.

As AI systems increasingly speak to customers, employees, and patients, how confident they sound is no longer a cosmetic ...

AIR Pro is RingCentral’s answer to a critical adoption barrier: most enterprises don’t have AI processes to operationalize conversational AI at scale.

HSBC chief multi-asset strategist Max Kettner is now “maximum overweight” global equities with the belief that the peaks in investor fear are now in the rearview mirror.

With new no‑code agents, enterprise search, and AI Docs/Sheets/Slides, Zoom aims to bridge collaboration and execution, even as rivals such as Microsoft and Google dominate core productivity platforms ...

Digital channels recorded remarkable engagement throughout the year, with total interactions via email, chat, social media channels, and WhatsApp nearing 1.2mln ...