Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

GUINNESS WORLD RECORDS title set for Most Applications Made In An On-site Generative AI Event JAKARTA, Indonesia, Oct. 17, ...

Strella raises $14 million to scale its AI-powered customer research platform that helps enterprises like Amazon and Duolingo collect faster, more honest insights at scale.

Walmart’s announcement this week that it would become the first major retailer to start selling products through ChatGPT’s ...

The move from Amazon comes after CEO Andy Jassy warned during an earnings call in July that the company would increase Alexa+ ...

Amazon is a gigantic workplace, and there’s no one-size-fits-all path. Whether you’re looking at tech, business, front-line ...

The Browns starting job seemed to be a question mark coming out of the Lions game. They were held to 10 points and Flacco threw two more interceptions, giving him a league-high eight turnovers through ...

Amazon is set to pay a historic $2.5 billion settlement after it was accused of enrolling customers in Prime subscriptions without their consent and making it hard to cancel. The Federal Trade ...

Mary Cunningham is a reporter for CBS MoneyWatch. Before joining the business and finance vertical, she worked at "60 Minutes," CBSNews.com and CBS News 24/7 as part of the CBS News Associate Program.

The Trump administration says the new $100,000 fee for H-1B visas will help U.S. workers. Immigration lawyer LaToya McBean Pompy and law professor Bill Ong Hing discuss the impact. Photo Illustration: ...

INDIANAPOLIS — On Tuesday, AES addressed customer concerns about bills and rising costs at the first of four community open houses. People representing several department at the utility, like ...