The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a 34% increase in average bills since 2020, reaching $189 monthly. Despite ...

Reviews are an essential part of the car-buying decision, but they can only tell us so much. Even the most thorough review can only offer a short-term snapshot of the car, focusing more on features ...

As new cars continue to become less affordable for buyers, the importance of having a car that you're satisfied with is arguably greater than ever. Ownership surveys conducted by Consumer Reports ...

TROY, Mich.: 3 Dec. 2025 — Record-high average monthly residential gas utility bills ($122) are negatively impacting overall customer satisfaction according to the J.D. Power 2025 U.S. Gas Utility ...

The largest automaker of the Detroit Big Three has announced customer satisfaction program N252507990 for certain 2025 model year pickups and truck-based sport utility vehicles. As it happens, the ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. The survey took place from September 2024 to August 2025, ...

It's the age-old question for Pennsylvanians: Sheetz or Wawa? A new ranking from the American Customer Satisfaction Index does little to put the squabbling to rest. According to the study, neither ...

A study keeping tabs on customer satisfaction across dozens of industries found yet again that while Buc-ee's is highly-rated, its shoppers aren't as content as they are with other corner stores. This ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

Rather than a safety recall, the Ford Motor Company is fixing a notorious issue that impacts early Maverick pickup trucks by means of a customer satisfaction program. Internally referred to as 25N09, ...

Despite record travel numbers, overall customer satisfaction with North American airports increased in 2025. Improvements in dining, retail, and ease of travel contributed to the rise in passenger ...