Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Levers are the pre-planned, clearly defined steps you can take (or "pull") when workloads spike. Instead of improvising, you ...

Agents represent specific Medicare insurers, can help select a plan, and offer customer service after enrollment. Brokers represent you and offer numerous plan choices, but provide no ongoing support.

PagerDuty's core strengths include a robust recurring revenue base, high gross margins, and new AI-infused products with ...

Benefit claimants’ calls to government phone lines are being answered six times faster than taxpayer calls to HMRC.

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Rubrik is emerging as a cybersecurity leader with strong ARR growth and a Zero Trust platform suited for modern threats.

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

The $2.7 million project includes weigh-in-motion sensors, Tire Anomaly Classification Systems, License Plate Recognition and ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

IBM CEO Arvind Krishna was interviewed at the 2025 XChange Best of Breed conference about AI opportunities and quantum ...