This week, Epiphany will unveil an updated CRM suite that will blend heretofore standalone marketing, sales, and service modules. The goal is to offer sales or service agents a full view of customer ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. With increasing talk about artificial intelligence (AI) in all corners of the business, ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and ...

Many financial institutions are experiencing share price fluctuations and some uncertainty as events play out from the collapse of the Silicon Valley Bank and Signature Bank. While navigating their ...

Customer data management is undergoing a rapid transformation, driven by a new wave of tools and technologies designed to handle the growing complexity of data ecosystems. In 2025, businesses are ...

SAN JOSE, Calif., Oct. 13, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the ...

CHICAGO — The 2025 Convenience Store News Outstanding Independents Summit featured a panel discussion on how single-store owners and small operators in the convenience channel can optimize customer ...

Customer loyalty isn't earned the same way it was 20 or even just three years ago. Competition over consumers' discretionary income remains hot. Inconsistency, poor connection, lack of trust. Just ...

Bank of Ireland to equip call centres with single customer view and voice biometrics Bank of Ireland is spending €34 million to overhaul its call centre operations, providing operators with a single ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...