The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The Massachusetts Department of Public Utilities (DPU) says around 35,000 customers didn’t get their monthly bills when ...

In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The Massachusetts Department of Public Utilities is taking action against National Grid, limiting how much it can collect from customers after months of billing failures and fining the company ...

The Texas Senate unanimously passed a bill aimed ... when Texas' power grid — which is managed by the Electric Reliability Council of Texas and is not a part of the national grid system ...

National Grid customers in ... vetoed versions of a bill to create a utility consumer advocate — a position he described as having “the authority to issue subpoenas, conduct investigations ...