The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

In response, National Grid issued an apology and said it will cooperate with the state order. However, several customers said that cooperation has not translated to the utility's customer service reps ...

See reviews below to learn more or submit your own review. National Grid has delivered electricity and natural gas services to the northeastern United States and the United Kingdom since the 1990s.

If it feels like your rates just went up … they did. Under already-approved rate hikes, the average National Grid customer in Queens, Brooklyn and Staten Island saw a bill increase of $30.18 ...

"These prices are significantly higher than they were last year," said Melanie Littlejohn, National Grid's regional vice president for customer and community management. Advertisement Article ...

I SHOWED YOU MONDAY NIGHT HOW THOUSANDS OF NATIONAL GRID CUSTOMERS SAY THE COMPANY WENT ALL WINTER WITHOUT SENDING THEM A SINGLE BILL, AND IT WASN’T FOR LACK OF TRYING ON THE CUSTOMER’S PART.