I SHOWED YOU MONDAY NIGHT HOW THOUSANDS OF NATIONAL GRID CUSTOMERS SAY THE COMPANY WENT ALL WINTER WITHOUT SENDING THEM A SINGLE BILL, AND IT WASN’T FOR LACK OF TRYING ON THE CUSTOMER’S PART.

The repeated problems at National Grid paint a picture of a utility company where customer service is in ... Simmoneau's extensive reporting on consumer frustration with all of the state's providers.