Patient acquisition investment is vital to any medical practice’s growth, but it’s not enough to maximize revenue generation. As the shift from episodic care to ongoing or even lifelong care gains ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

Leading healthcare organizations are working to bring together service, back office and operations to adapt to changing patient needs and business conditions. To achieve this, these organizations are ...

Healthcare is the business of medical relationships. However, until recently, the healthcare ecosystem has deemphasized the relationship portion of this equation. Now, healthcare innovators are ...

A study of nearly 35,000 online reviews of physicians nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill. The study, ...

Great customer service is not simply “part of a practice culture,” and it will not be achieved only by asking the team to be nice to patients. It goes far beyond that. It is a business system that ...

The future of ambulance and EMS reimbursement looks to be heading toward the same payment method that is common among physicians. Bonuses or incentive pay is typically based on performance that is ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

For evidence that it’s tough to find good help these days in a tight U.S. job market, try ordering a chicken sandwich. That’s according to Marcus Boyd, 40, a Maryland resident who sought one recently ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...