Multiple Mayo Clinic patients have reported to ABC 6 News that Mayo is experiencing an outage regarding its phone patient ...

Multiple Mayo Clinic patients have reported to ABC 6 News that Mayo is experiencing an outage regarding its phone patient ...

Australian consumers expect digital services that are fast, clear, and safe. Close to half value quick resolution (49 per ...

"Being in a wheelchair, it’s great to be able to plan in advance how to get to somewhere on a route that is suitable to me, ...

The Primary Health Care Corporation (PHCC) is celebrating Customer Service Week under the slogan Your Service, Our Responsibility, ...

The Primary Health Care Corporation (PHCC) is celebrating customer service week under the slogan ‘Your Service, Our Responsibility’, until October 9. The initiative focuses ...

A change to internal processes at Caboolture Hospital two years ago has led to problems with how medical imaging results have been distributed within the hospital's specialist outpatient service.

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Acknowledged this year as the most influential global CX expert, Gabriela Ciupitu announces the launch of PXcellence (Patient Experience Excellence), a program designed for healthcare organizations ...

Sacramento, Calif.-based Sutter Health is partnering with Hyro to deploy AI agents across voice, chat and SMS to extend self-service capabilities to patients . Sutter Health will integrate Hyro’s ...

Smarsh has launched an AI-enabled experience on Smarsh Central, its award-winning digital support platform, for a select group of customers and partners. Powered by Agentforce, this innovation will be ...

CHEROKEE NATION, Okla. — Cherokee Nation Health Services are reporting an outage with their system and their patient records are temporarily unavailable. They say the electronic health records network ...