Consultant engagement often fails before it begins due to the way that many businesses structure the relationship.

At The Channel Company’s 2025 XChange Best of Breed conference, solution provider executives were asked about the impact of AI.

Formerly firmus energy networks, the newly rebranded Kinecx Energy renews its commitment to decarbonisation, biomethane ...

This has been a big week for AI companies signing enterprise deals, with Zendesk unveiling new AI agents that are supposed to ...

The city has pursued a four-phase approach to improving service for people trying to complete projects or get inspections.

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

E-commerce: Chatbots help guide shoppers through product selection, provide order updates, and handle post-purchase support, creating a seamless shopping experience. Finance: Customers receive instant ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Fintech company Klarna, known for its “buy now, pay later” services, is going back on its decision to replace human workers with Artificial Intelligence (AI). The company has previously claimed that ...

Consultants found Portsmouth Police Department provides an exceptional level of service to the community. Response times to calls for service are exceptionally fast, and officers engage in proactive ...

Bridget Carey is an award-winning reporter who helps you level-up your life -- while having a good time geeking out. Her exclusive CNET videos get you behind the scenes as she covers new trends, ...