From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Coinbase, the largest cryptocurrency exchange based in the U.S., said Thursday that criminals had improperly obtained ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...

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AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

Malaysia Airlines urges the public to only interact with verified official Facebook and Twitter accounts (look for the blue ...