Summer travelers are facing uncertainty as the clock winds down on a possible strike by Air Canada flight attendants, which ...

What builds true customer loyalty? We asked six leaders to share what made the most difference in their businesses.

That’s what sets customer data management apart: the ability to eliminate silos and deliver a clear, 360-degree view of each ...

We all know data’s important, but not all businesses are using it as the foundation of their strategy, and that has to change ...

Paire and Al.ive Body have won the Smart50 Rising Star award in 2024 and 2023 respectively. Here's the secret to their ...

Here's why you need to know enough about your customers to provide personalized experiences. Because those experiences make customers loyal - and that loyalty results in excellent ROI.

Some people who have signed up with a company called Bilt have been unnerved to see a list of all their credit cards ...

3. Make the customer the hero of the story. When someone tells me they completed their estate plan, I celebrate them—not us.

By leveraging Know Your Customer's capabilities, Standard Chartered Hong Kong can automate the retrieval of company search data via the application programming interface (API) included in CDI and ...

Standard Chartered Bank (Hong Kong) Limited (“Standard Chartered Hong Kong”) and Know Your Customer Limited (“Know Your Customer”) announce the launch of a new collaboration on real-time ...

They never expire; that’s not the problem. I feel in a quandary about receiving money for products that aren't being ...