35K National Grid customers off the hook on some bills
The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.
Frustrated customers say National Grid not complying with state order
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.
After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...
WBUR1d
Boston was expecting record international tourism in 2025. That's now been derailed
Boston-area travel experts say President Trump's promised tariffs and rhetoric toward countries that are key tourism markets ...
Administrative snafu means 35,000 National Grid customers will get a big break on their bill
The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.
Massachusetts offshore wind contracts get delayed again, until June
The state’s three utilities have pushed off a deadline for filing contracts with two proposed wind farms that would go up in ...
Long Island Press2d
National Grid union reaches second tentative agreement, averts strike
After months of ongoing contract negotiations, the union representing over 1,200 National Grid employees working on natural ...
WWLP on MSN2d
DPU penalizes National Grid for billing errors that impacted thousands
The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they ...
WHDH 7News2d
‘Inexcusable:’ State DPU comments on National Grid billing error, 35k customers did not get bills
The Massachusetts Department of Public Utilities (DPU) says around 35,000 customers didn’t get their monthly bills when ...
Massachusetts DPU slaps National Grid over 'severe billing errors'
In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
WBUR2d
Another delay leaves Mass. offshore power contracts a year behind schedule
The Trump administration has created a lot of uncertainty in the offshore wind sector. The state and developers say they want ...