Microsoft’s Chad Hamblin explains the connection between employee productivity and customer satisfaction in the financial services industry, showing how they create a powerful virtuous cycle – one where generative AI plays a pivotal role

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Jan 23, 2025 · The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims Chad Hamblin, global industry director of financial services at Microsoft. “Customers now expect the process for accessing financial services to be as seamless as ordering on Amazon, but there’s a big difference between buying a $10 item and securing a 30-year loan ...

Dec 20, 2024 · “One of the most effective ways to accelerate adoption of AI initiatives is by leveraging lighthouse locations to demonstrate feasibility and business impact against high-priority scenarios,” says Sam Murley, general manager of industrial AI and strategic partnerships at Microsoft, in the Winter 2024 issue of Technology Record. Murley demonstrates the tangible business value of AI to ...

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Mar 30, 2023 · The Spring 2023 issue of Technology Record is out now and available to view free of charge in digital format. In this age of connected technology, highly advanced social integration and global disruption, information is being used in new ways to cause damage and exploit organisations worldwide. In this issue’s cover story, we offer perspectives from Microsoft and many of its leading partners ...

Read the latest stories on Technology Record. Businesses 18 per cent more likely to drive revenue growth if they align cybersecurity and business objectives, finds Accenture

Technology Record provides news and thought leadership on how solutions from the Microsoft partner ecosystem are being used to address challenges faced by enterprise-sized organisations in all industries, with a particular focus on: financial services; industrials and manufacturing; media and communication; public sector; and retail and consumer goods.

The latest technology news, events and information on Microsoft, Windows, Surface, Security, Office, Dynamics, Mobile, Social, Cloud & more.